I have read numerous times, you should complain when you are dissatisfied with the cost of your services with a high likelihood you'll be granted discounts to prevent cancellation. Until this week, I had never tried my luck at this. It is worth it to call!
Since adding home telephone to my services, my bill has been over $100 a month. Always looking for ways I can cut costs, because I am still incredibly tight on cash, I decided to cancel my cable TV. It was only the basic package, but I can not remember the last time I watched TV, and I don't get half the channels I'd like to anyway (Food Network, TLC, etc.)
I stated both of these reasons to Cogeco when I called their Customer Service line - not enough use and lack of funds. Braced for a bit of a battle, as we've all experienced with telephone / cable / energy companies, I was met with quite the opposite response from the other end of the line. Concerned I would cancel a service due to cost, the rep offered several discounts that brought my bill back down to pre-telephone levels. The discount amounted to about $25, nearly as much as I would have saved if I'd cancelled cable, but I still kept all my services. The promotion is good for a year.
It definately goes to show sometimes you just have to speak up and ask, er rather, complain. Have you got any great discounts by contacting the company?